Use Gmail to run a multi-channel help desk

We’re mixing it up this newsletter by letting our friends at Hiver take the reins on this month’s theme.

For those who don’t know, we’ve been proud partners with Hiver for the past four years.

We chose Hiver because Hiver natively integrates with Gmail, has an intuitive design, and offers exceptional customer support.

Here are five key reasons why we trust Hiver that we want to highlight:

Centralises Communications: Communicate with your customers on their preferred channels like Email, Chat, Voice, and WhatsApp from the comfort of Gmail.
Automates grunt work: Set up rules to auto-respond and auto-assign queries, saving time and boosting productivity, freeing up your team to focus on what matters.
Improves team’s performance & support quality: Use Hiver analytics to monitor support metrics such as First Response time, Resolution time, CSAT etc. and make informed decisions ultimately enhancing your team’s performance and customer satisfaction.
Enables seamless internal collaboration: With features like notes, @mentions, and shared drafts, you can eliminate the complexities of switching between platforms or CC’ing and forwarding emails.
Leverages AI to boost team productivity and efficiency: Streamline workflows with AI-powered tools that summarise emails, suggest quick response templates, and auto-close resolved conversations.

If you’re looking to improve customer communication over email, this month’s newsletter is for you.